Privacy Policy

Customer Privacy Policy

Policy Purpose

We are committed to protecting the privacy and security of our customers' personal data. This policy outlines our practices for handling customer information, ensuring compliance with data protection laws (such as GDPR), and safeguarding customer rights. Our goal is to build and maintain trust by respecting privacy, using data responsibly, and demonstrating transparency in our operations.

Collection of Customer Data

We collect only the personal data necessary to provide our services effectively. The data we collect includes:

●       Contact information such as names, email addresses, and phone numbers for communication purposes.

●       Payment details and purchase history such as securely processed transaction information.

●       Purchase and interaction data such as information on customer purchases, preferences, and interactions with our services.

●       Technical data such as IP addresses, location and blockchain data, and browsing behaviour for operational, security, and analytical purposes.

We are fully transparent about what data is collected and how it will be used, ensuring customers are well-informed before providing personal information.

Data Usage and Purpose

The data we collect is used solely for the following purposes:

●      Service fulfillment which involves processing transactions, delivering products, and managing customer accounts.

●      Personalised experience which involves tailoring offers, recommendations, and content based on customer preferences.

●      Customer support which involves resolving inquiries, complaints, and feedback to improve service quality.

●      Compliance which involves meeting legal, regulatory, and reporting obligations.

We do not sell, rent, or share customer data with third parties unless explicitly authorised by the customer or legally required to do so. Any data shared for processing purposes is managed by third parties who comply with stringent privacy and security standards.

Data Storage and Security

We use robust security measures to protect customer data from unauthorized access, alteration, or loss. All customer data is stored on secure servers located in jurisdictions compliant with GDPR and other relevant data protection laws.

Security Measures

We employ the following security measures:

●      Encryption: customer data is encrypted both in transit and at rest using industry-standard protocols.

●      Access control: access is restricted to authorised personnel only through multi-factor authentication.

●      Secure payment processing: all transactions are handled by trusted payment processors. Sensitive payment data is never stored on our systems.

Data is retained only as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations. Retention periods are clearly defined and communicated to customers via the website.

We are committed to ensuring that all customers are fully aware of the information we collect, how long we retain it, and the purposes for which it is used. We provide clear and transparent information on the specific data collected, the duration of storage, and the rationale behind retaining this information, including any legal or operational reasons for the retention period. We also inform customers about whether their data will be shared with third parties, whether public or private entities, and the circumstances under which this may occur.

This includes sharing for processing, legal compliance, or in the case of explicit consent given by the customer. We prioritize transparency and aim to empower our customers by offering them control over their personal information.

Customer Rights

We respect the rights of our customers regarding their personal data, including:

●      Customers can request access to their data and updates to correct inaccuracies by using our website contact form.

●      Customers can request the deletion of their data in accordance with applicable laws.

●      Customers can manage their consent preferences, including withdrawing consent for data use at any time.

●      Customers will be notified of any significant changes to how their data is used or stored via email.

Requests are managed by our dedicated Data Protection Officer (DPO) and are typically addressed within 30 days.

Feedback and complaint mechanisms.

We value customer feedback and are committed to addressing privacy concerns promptly. Customers can contact our dedicated Data Protection Officer (DPO) at philippe@theland-project.org. Any privacy-related inquiries, requests, or complaints will be handled in a timely manner with a focus on resolving the issue fairly and efficiently.

Regular policy review and updates.

To maintain the relevance and effectiveness of our privacy practices, this policy is reviewed annually or when significant changes occur. Any updates will be communicated to customers via email or other appropriate channels. Customers are encouraged to check for updates periodically.

Responsibility and accountability.

We ensure that all employees handling customer data understand their responsibilities regarding privacy. This policy applies across the organization, and all staff undergo regular training on data protection best practices. Non-compliance with this policy may result in disciplinary action to maintain accountability and uphold customer trust.

Ethical data handling commitment.

In alignment with our values, we are dedicated to upholding high standards of transparency, fairness, and accountability in our data practices. We continuously strive to improve our data management processes, ensure data is used ethically, and safeguard the privacy rights of our customers. We also recognize the need for continuous improvement, fostering a culture of privacy protection that extends to our supply chain and external partners.

We are committed to ensuring that customer data is handled with the utmost care, transparency, and respect. To ensure that, we keep the customer privacy protection checklist and customer privacy policy updated and review them once a year.

We encourage customers to reach out with any questions or concerns regarding how their data is managed, and we will continue working to uphold the trust our customers place in us.

Date: 28/01/25
Responsible Party: Philippe Brown